Frequently Asked Questions

1.HOW LONG IS THE GUARANTEE ON GSMOBILITY PRODUCTS?

GSMOBILITY promises one-year guarantee for main products like chargers from date of purchase.

2. WHAT CERTIFICATES DO GSMOBILITY OWN?

GSMOBILITY owns different kinds of certificates such as CE, RoHS and FCC to meet the needs of products from customers around the world. All products meet or exceed quality standards and quality control procedures conform to the strict requirements of the standards.

3. WHERE ARE GSMOBILITY PRODUCTS MADE?

Made in China. For detailed GSMOBILITY address, please refer to our contact us page.

4. HOW CAN I PURCHASE GSMOBILITY PRODUCTS?

You can contact us by sending mails to info@gstyelmobile.com, filling the contact form or making a call to us.

5. WHAT PAYMENT METHODS CAN I USE?

GSMOBILITY supports payment through wire transfer, Paypal or any other available payment tools.

6. WHAT’S THE LEADING TIME OF ORDERS?

For regular products, our leading time is 3-4 working days at receipt of your payment. For customization products, leading time depends on our production line.

7. HOW DO I CONTACT CUSTOMER SERVICE?

Please visit Contact Us where you’ll find a map of our locations and relevant mail address and phone number.

8. WHAT IS GSMOBILITY RETURN POLICY?

You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Authorization must be obtained prior to returning products. Tools returned without this authorization will not be accepted.

Find further explanations on Returns& Refunds Policy page.